In my recent post on root cause analysis and the 5-Why’s Lisa Crispin wondered if they could be used in breaking down user stories, too: Are the 5 whys only for root cause analysis? Can they be used to find out the purpose of a new user story or theme? There are many ways to…
Month: March 2011
Root Cause and “5 Why’s”
This week, we’re working with a team in Atlanta, and we did an exercise today where the students went through problems they were having, and then the issues which underlie those problems. One of the interesting things was how often the underlying "issues" weren’t issues at all because they weren’t going deep enough. As an…